Frequently Asked Questions

Find quick answers to common questions about buying, trading, and repairing used devices with 3cat, Malaysia’s largest used device retailer. Whether you are curious about our 56-point expert check, our unique 15-day money-back guarantee, or how to get 0% interest installments, we have all the details you need to shop with total confidence.

1. What is the exact condition of your used devices?

Every device sold by 3cat meets our strict "Great Condition" criteria to ensure it looks, feels, and performs like new:

• Physical: Minimal to no visible scratches on the screen or body.

• Battery Health: Guaranteed at least 90% battery health (or we provide a battery service voucher).

• Internals: Guaranteed No Fake Parts and No Fake "Boosted" Battery Health.

• Testing: Every unit passes a 56-point expert check using global diagnostic standards.

2. Can I return the device if I change my mind?

Yes. 3cat is the only retailer in Malaysia to offer a 15-Day Money Back Guarantee on used devices, even for a change of mind.

• Full Refund (15 Days): Return in original condition for a full refund.

• Exchange (30 Days): Swap for a different model within 30 days.

• How to return: Contact us via WhatsApp for a FREE digital return slip or visit any of our 22 locations.

3. Do you really offer a free warranty for your devices?

Yes. All devices come with a FREE 1-Year Warranty included in the price.

• Coverage: Includes all technical defects (screen touch issues, motherboard faults, etc.).

• Resolution: Fast 1-to-1 exchange or priority repair.

• Note: For accidental damage (drops/water), you can add CatCare protection at checkout.

4. Can I book a device online and pick it up in a store?

Yes. You have access to our entire nationwide stock:

1. Browse & Book: Select your model online.

2. Inspect Virtually: We send photos/videos of the exact unit for your approval.

3. Free Transfer: We ship that specific unit to your nearest store for free.

4. No-Risk Test: Test it in person; you only pay if you are satisfied.

5. Do you provide delivery? How fast is it?

Yes. We offer FREE Fast Delivery nationwide (including Sabah & Sarawak).

• Speed: Most orders arrive within 1-2 working days.

• Safety: Devices are secured in impact-resistant packaging.

• Urgent: Same-day delivery or express store pickup can be arranged upon request.

6. Do your devices contain original Apple parts?

Yes. We ensure all devices contain original components or parts that meet the exact quality criteria of the original manufacturer. Our 56-point check strictly rejects devices with non-genuine LCDs or unauthorized repairs.

7. Can I pay by installment?

Yes. We offer flexible options for everyone:

• Credit Card: 0% interest for up to 36 months (Major banks like Maybank, CIMB, Public Bank).

• Pay Later: We accept SPayLater and GrabPay Later.

• Device Financing: No credit card needed! Fast approval via JCL, Aeon Credit, and eMicro with just your IC and payslip.

8. Do you have physical stores?

Yes. We are the Largest Used Device Retailer in Malaysia with 22 stores nationwide across Penang, Kedah, Perak, KL, Selangor, Johor, Kelantan, and Sabah.

9. Can I sell or trade in my old phone?

Yes. We typically pay up to RM200 more than competitors.

• Speed: Instant valuation in just 10 minutes at any store.

• Safety: We professionally wipe all personal data.

• Transfer: Free data transfer to your new device.

10. Do you offer repair services?

Yes. All 22 stores provide repairs for screens, batteries, and motherboards. We use Grade A parts and guarantee your privacy: we never access your personal photos or messages.

11. How is 3cat different from other marketplaces?